Terms & Conditions

Booking Terms and Conditions & Privacy Policy

When making bookings with BaliHotelsAndVillas.com, hereafter referred to as “us” or “we” or “BH&V”, the following terms and conditions apply:

  1.1 Completion of Booking and Payment

You agree that you will be charged a deposit payment on making the booking, and you will be charged the balance of the total cost of the booking at the property upon check-in or check-out. You will be able to see the breakdown of the costs on our site before clicking the “Agree & Book” button.

Our booking confirmation email to you serves as a valid booking voucher and as evidence of your partial payment to the property. To guarantee your booking with the property, your credit card details will be securely communicated to the property’s reservations department. Should you fail to arrive or cancel within the cancellation period (see property’s conditions and cancellation policy), the property reserves the right to use this information to charge your credit card.

Should the property you booked require full pre-payment then the total cost of the booking will be charged to your credit card upon making the booking.

Once the credit card charges are processed, you will receive confirmation by email. You must ensure that the email address given is correct and reachable. If you did not receive any email from us within 24 hours, please contact us immediately.

  1.2 Changes of Bookings and Cancellation

Should you wish to change any details of your booking, you must contact us via email at reservations@balihotelsandvillas.com. We will try our best to assist you, but we cannot guarantee that the requested changes can be made, as

  • bookings at certain properties and/or within certain periods and/or for certain room types and/or special offers cannot be cancelled or changed, and
  • some properties may permit changes or cancellations, but certain conditions will apply (see property’s conditions and cancellation policy).

In addition to any charges levied by the property, BH&V applies an administrative charge of US$ 20.00 for any cancellation or amendment. Exchange rates prevailing on the day of processing the charges shall apply.

If you fail to cancel a booking or do not check-in at the property as stated in the reservation, you will be charged for up to the full amount of the booking made. Any deposit paid upon having made the booking, is non-refundable.

  1.3 Room Allocation, Bedding Configuration and other Special Requests

Any special requests you have made are forwarded to the property concerned, but they are subject to availability on the day of check-in. Whilst every effort is made that the requests are fulfilled by the property concerned, BaliHotelsAndVillas.com does not guarantee that any of these requests are indeed met by the property.

  1.4 Additional Local Taxes and Charges
  Sometimes there might be additional charges levied at the property that were not included in the price mentioned on our site, such as local taxes, resort fees and others. Whenever we are aware of any such charges, we will mention it in our website, however, BH&V cannot be held responsible for the payment and/or correctness of such information.
  1.5 Right to Cancel
  BH&V reserves the right to cancel your booking if we become aware of any mistake made in relation to the cost of your accommodation. We will ensure that you are informed of any such mistake as soon as possible after we have become aware of any mistake, provided that your stay has not commenced yet.
  2.1 You will be required to provide to the property your booking confirmation from us upon checking in, together with a credit card imprint or equivalent to cover the remaining room charges and any incidentals, such meals, drinks, laundry, etc. In addition, to eliminate identity fraud, the property might ask you to provide photo ID at check-in to ensure that your identity matches the booking identity.
In most cases, the property will exchange the US$ rates quoted on our website into Indonesian Rupiah at the prevailing exchange rate set by the property. BH&V is not liable for any discrepancy in costs arising out of such currency exchange.
  Whilst we make every effort to ensure that all information displayed in our website is accurate, BH&V is unable to guarantee the accuracy of all information contained in our site, nor can we guarantee that the site is free of errors or faults. This includes, but is not limited to information provided by us directly by the properties and/or by third party providers and relating to, but not limited to descriptions of properties, facilities, star-ratings, distances, maps and location. BH&V reserves the right to change any information contained in its pages, including these terms and conditions, at any time without prior notification to anyone.
  BH&V does value your privacy.
  • We only collect your personal information to enable us to process your booking.
  • We will not knowingly disclose your personal information to third parties
  • Whenever you navigate from our site to a third party’s site to either process your booking or payment, the third party’s privacy policy shall apply.
  • We will take all reasonable steps to protect the security of the personal information we collect from you during the booking process.

BH&V sources hotel accommodation either from rates and inventory supplied by a property or we pass on your booking request to a third party to process, using their rates and availability. BH&V does not oversell the rooms inventory provided by a property and we cannot and will not be held liable for unavailability of accommodation caused by an accommodation provider’s own overselling their inventory.

  5.2 BH&V makes no warranty or representation as to the fitness or suitability of any product or service displayed on our website. Without affecting any customer’s statutory rights that cannot be lawfully excluded, BH&V shall not be liable for any losses, damages, injuries, claims or expenses, irrespective of whether direct, indirect or as a consequence, arising our of the use of our website or those of any third party’s site accessed via BH&V’s website or in connection with any of the products and services purchased through our site.
  5.3 BH&V cannot be held liable for any content, opinions and other materials expressed in websites which are linked to any of its own web pages.
  All materials, such as text, photos and any other information contained in our website may not be copied, saved, used or reproduced in any form whatsoever for commercial use.
  7.1 Complaints & Suggestions

BH&V tries to settle any issues or complaints quickly with fairness for all parties concerned. Any comments should be sent by email to reservations@balihotelsandvillas.com.

  7.2 Governing Law
  These terms and conditions are governed by the laws of Indonesia.

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